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Boston Career Explorer

Installation, Maintenance, and Repair

Computer, Automated Teller, and Office Machine Repairers

Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.

Also called: ATM Technician (Automated Teller Machine Technician), Computer Repair Technician (Computer Repair Tech), Copier Technician (Copier Tech), Customer Service Engineer, Field Engineer, Field Service Engineer

Median pay in Greater Boston
$59,080
$28.41/hr
Jobs in Greater Boston
940
Massachusetts 2024–2034
−1.5%
120 openings a year
Typical U.S. entry requirement
Some college, no degree
plus Short-term on-the-job training

Greater Boston: Boston-Cambridge-Newton, MA-NH metro area, May 2025. Growth and openings: Massachusetts statewide projection.

Pay range in Greater Boston

Yearly pay in Greater Boston by percentile
10th25thMedian75th90th
$39,910$47,490$59,080$72,000$75,920

10% of workers earn less than the first figure and 10% earn more than the last.

What you’d do

  • Travel to customers' stores or offices to service machines or to provide emergency repair service.
  • Reassemble machines after making repairs or replacing parts.
  • Advise customers concerning equipment operation, maintenance, or programming.
  • Maintain parts inventories and order any additional parts needed for repairs.
  • Converse with customers to determine details of equipment problems.
  • Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.

AI and this job

AI exposure: how much of this job’s work AI tools can do or help with, based on national research. It is not a forecast of job loss.

Moderate exposure36 of 100

The index averages three national research measures, each shown as a percentile of all jobs:

  • AIOE 37
  • Language-model AIOE 34
  • GPTs-are-GPTs 38

Observed AI use today: Some (Anthropic Economic Index)

AI exposure for this job is moderate, and some workers already use AI tools. Tools may help with sorting out problems from customer descriptions, ordering parts, and answering common questions. Travel to customer sites, hands-on repairs, and reassembling machines still need a person. Massachusetts employment is projected to dip slightly (-1.5%).

Likely to change

  • Diagnosing problems from customer descriptions
  • Tracking and ordering repair parts

Still relies on people

  • Hands-on repair and reassembly of machines
  • Visiting customers and fixing urgent problems

Written with AI from the data on this page. Check with a career coach before making a decision.

Next steps from here

Related jobs that build on what you already do.

  • Industrial Machinery Mechanics

    Your skills in fixing and replacing faulty parts carry over. It pays more ($75,200 median) and has 17.1% projected growth.

    Pay difference
    +$16,120 median
    AI exposure
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    MA growth
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    To get started
    High school diploma or equivalent

  • Heating, Air Conditioning, and Refrigeration Mechanics and Installers

    Talking with customers about problems and testing electrical parts carry over. It pays $78,530 median with 9.9% projected growth.

    Pay difference
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    AI exposure
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    MA growth
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    To get started
    Postsecondary nondegree award

  • Control and Valve Installers and Repairers, Except Mechanical Door

    You already repair devices and record repairs. This job pays much more ($95,520 median) and uses moderate-term on-the-job training.

    Pay difference
    +$36,440 median
    AI exposure
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    MA growth
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    To get started
    High school diploma or equivalent

Training near Boston

College and school programs in the Boston metro area that lead to this job, with 2023-24 completions (IPEDS).

No college programs near Boston map to this job. Many people enter through on-the-job training or apprenticeship.

Talk to a career coach at the Office of Workforce Development about apprenticeships and City partner programs.

Related occupations

Talk to a career coach

A coach at the Office of Workforce Development can help you plan your next step, and connect you with training, apprenticeships and City partner programs that are not listed here.

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