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Boston Career Explorer

Management

General and Operations Managers

Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

Also called: Business Manager, Center Manager, Department Manager, District Manager, General Manager (GM), Operations Director

Median pay in Greater Boston
$133,800
$64.33/hr
Jobs in Greater Boston
70,950
Massachusetts 2024–2034
+3.8%
8,740 openings a year
Typical U.S. entry requirement
Bachelor's degree
5 years or more of related work experience

Greater Boston: Boston-Cambridge-Newton, MA-NH metro area, May 2025. Growth and openings: Massachusetts statewide projection.

Pay range in Greater Boston

Yearly pay in Greater Boston by percentile
10th25thMedian75th90th
$63,020$89,650$133,800$210,290$329,130

10% of workers earn less than the first figure and 10% earn more than the last.

What you’d do

  • Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Direct administrative activities directly related to making products or providing services.
  • Prepare staff work schedules and assign specific duties.
  • Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
  • Plan or direct activities, such as sales promotions, that require coordination with other department managers.

AI and this job

AI exposure: how much of this job’s work AI tools can do or help with, based on national research. It is not a forecast of job loss.

Moderate exposure62 of 100

The index averages three national research measures, each shown as a percentile of all jobs:

  • AIOE 60
  • Language-model AIOE 65
  • GPTs-are-GPTs 62

Observed AI use today: Some (Anthropic Economic Index)

AI exposure for this job is moderate, and observed AI use is still limited to some tasks. AI tools can help with reviewing financial and performance reports, building schedules, and tracking budgets. They do not replace the work of directing people, setting priorities across departments, and making judgment calls about how an organization runs.

Likely to change

  • Reviewing financial and sales reports
  • Drafting staff work schedules

Still relies on people

  • Leading and motivating managers and staff
  • Making final decisions on budgets and goals

Written with AI from the data on this page. Check with a career coach before making a decision.

Training near Boston

College and school programs in the Boston metro area that lead to this job, with 2023-24 completions (IPEDS).

109 programs near Boston (plus 70 graduate)

Related occupations

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