Sales and Related
First-Line Supervisors of Non-Retail Sales Workers
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
Also called: Customer Service Department Supervisor, Customer Service Supervisor, Driver Sales Supervisor, Information Center Supervisor, Inside Sales Supervisor, Reservations Supervisor
- Median pay in Greater Boston
- $122,870
- $59.07/hr
- Jobs in Greater Boston
- 4,470
- Massachusetts 2024–2034
- −2.3%
- 660 openings a year
- Typical U.S. entry requirement
- High school diploma or equivalent
- Less than 5 years of related work experience
Greater Boston: Boston-Cambridge-Newton, MA-NH metro area, May 2025. Growth and openings: Massachusetts statewide projection.
Pay range in Greater Boston
| 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|
| $65,240 | $88,810 | $122,870 | $154,790 | $173,030 |
10% of workers earn less than the first figure and 10% earn more than the last.
What you’d do
- Monitor sales staff performance to ensure that goals are met.
- Provide staff with assistance in performing difficult or complicated duties.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Keep records pertaining to purchases, sales, and requisitions.
- Hire, train, and evaluate personnel.
AI and this job
AI exposure: how much of this job’s work AI tools can do or help with, based on national research. It is not a forecast of job loss.
Higher exposure81 of 100
The index averages three national research measures, each shown as a percentile of all jobs:
- AIOE 88
- Language-model AIOE 85
- GPTs-are-GPTs 71
Observed AI use today: Substantial (Anthropic Economic Index)
AI exposure for this job is higher, and observed AI use is substantial. AI tools can help with tracking sales performance, keeping purchase and sales records, and drafting reports. Helping staff with tough deals, resolving customer complaints, and leading a team still rely on people. Massachusetts projects a 2.3% decline for this job from 2024 to 2034.
Likely to change
- Tracking sales performance against goals
- Keeping purchase and sales records
Still relies on people
- Coaching staff through complicated sales
- Resolving customer complaints and building trust
Written with AI from the data on this page. Check with a career coach before making a decision.
Next steps from here
Related jobs that build on what you already do.
Transportation, Storage, and Distribution Managers
Supervising workers and managing records carry over. This role has higher Boston median pay of $128,760 and projected growth of 9.9%.
- Pay difference
- +$5,890 median
- AI exposure
- Higher
- MA growth
- +9.9%
- To get started
- High school diploma or equivalent
Training near Boston
College and school programs in the Boston metro area that lead to this job, with 2023-24 completions (IPEDS).
1 program near Boston
Bentley University (school website, opens in a new tab)
Waltham, MA · 8.6 mi from City Hall
Selling Skills and Sales Operations · Bachelor's degree
11 completed in 2023-24
Related occupations
- First-Line Supervisors of Office and Administrative Support Workers
- First-Line Supervisors of Retail Sales Workers
- First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
- First-Line Supervisors of Mechanics, Installers, and Repairers
- First-Line Supervisors of Production and Operating Workers
- First-Line Supervisors of Personal Service Workers
- First-Line Supervisors of Security Workers
- First-Line Supervisors of Housekeeping and Janitorial Workers
- General and Operations Managers
- Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
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