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Boston Career Explorer

Business and Financial Operations

Claims Adjusters, Examiners, and Investigators

Review settled claims to determine that payments and settlements are made in accordance with company practices and procedures. Confer with legal counsel on claims requiring litigation. May also settle insurance claims.

Also called: Claims Adjuster, Claims Analyst, Claims Examiner, Claims Representative, Claims Specialist, Corporate Claims Examiner

Median pay in Greater Boston
$88,390
$42.49/hr
Jobs in Greater Boston
3,380
Massachusetts 2024–2034
−9.7%
230 openings a year
Typical U.S. entry requirement
High school diploma or equivalent
plus Long-term on-the-job training

Greater Boston: Boston-Cambridge-Newton, MA-NH metro area, May 2025. Growth and openings: Massachusetts statewide projection.

Pay range in Greater Boston

Yearly pay in Greater Boston by percentile
10th25thMedian75th90th
$59,850$74,170$88,390$104,580$123,390

10% of workers earn less than the first figure and 10% earn more than the last.

What you’d do

  • Examine claims forms and other records to determine insurance coverage.
  • Analyze information gathered by investigation and report findings and recommendations.
  • Pay and process claims within designated authority level.
  • Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
  • Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
  • Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.

AI and this job

AI exposure: how much of this job’s work AI tools can do or help with, based on national research. It is not a forecast of job loss.

Higher exposure80 of 100

The index averages three national research measures, each shown as a percentile of all jobs:

  • AIOE 84
  • Language-model AIOE 78
  • GPTs-are-GPTs 78

Observed AI use today: Some (Anthropic Economic Index)

Claims adjusting has higher AI exposure, and some AI use is already seen in this work. Software can help check claim forms, verify data, and speed up routine payments, so adjusters may spend more time on complex claims. Talking with people, investigating, and deciding what is fair still rely on human judgment. Massachusetts projects 9.7% fewer of these jobs by 2034.

Likely to change

  • Checking claim forms and coverage
  • Verifying data and processing routine payments

Still relies on people

  • Investigating complex or disputed claims
  • Negotiating fair settlements with people

What federal projections say

“Productivity change - share decreases as computer software and artificial intelligence (AI) will make claims adjustment processes more efficient, allowing adjusters to focus on more complex claims.”
BLS Employment Projections 2025–35, factors affecting this job (U.S.)

Written with AI from the data on this page. Check with a career coach before making a decision.

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Training near Boston

College and school programs in the Boston metro area that lead to this job, with 2023-24 completions (IPEDS).

0 programs near Boston (plus 1 graduate)

No programs below a master’s degree near Boston map to this job. Tick the box above to see graduate programs.

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