Office and Administrative Support
Insurance Claims and Policy Processing Clerks
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
Also called: Claims Adjudicator, Claims Analyst, Claims Clerk, Claims Customer Service Representative (Claims CSR), Claims Processor, Claims Representative (Claims Rep)
- Median pay in Greater Boston
- $55,950
- $26.90/hr
- Jobs in Greater Boston
- 3,100
- Massachusetts 2024–2034
- −11.3%
- 350 openings a year
- Typical U.S. entry requirement
- High school diploma or equivalent
- plus Moderate-term on-the-job training
Greater Boston: Boston-Cambridge-Newton, MA-NH metro area, May 2025. Growth and openings: Massachusetts statewide projection.
Pay range in Greater Boston
| 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|
| $46,010 | $48,390 | $55,950 | $61,870 | $74,200 |
10% of workers earn less than the first figure and 10% earn more than the last.
What you’d do
- Prepare insurance claim forms or related documents, and review them for completeness.
- Calculate amount of claim.
- Post or attach information to claim file.
- Transmit claims for payment or further investigation.
- Contact insured or other involved persons to obtain missing information.
- Review insurance policy to determine coverage.
AI and this job
AI exposure: how much of this job’s work AI tools can do or help with, based on national research. It is not a forecast of job loss.
Higher exposure83 of 100
The index averages three national research measures, each shown as a percentile of all jobs:
- AIOE 82
- Language-model AIOE 85
- GPTs-are-GPTs 82
Observed AI use today: Some (Anthropic Economic Index)
AI exposure is higher for this job, though observed AI use is still at the "some" level. AI tools can help with reviewing forms, calculating claims, and entering information into files. Massachusetts projects 11.3% fewer of these jobs from 2024 to 2034. Talking with policyholders to get missing details and sorting out unusual claims rely more on people.
Likely to change
- Reviewing claim forms for completeness
- Calculating claims and updating files
Still relies on people
- Contacting people to get missing information
- Handling unusual or disputed claims
Written with AI from the data on this page. Check with a career coach before making a decision.
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Training near Boston
College and school programs in the Boston metro area that lead to this job, with 2023-24 completions (IPEDS).
No college programs near Boston map to this job. Many people enter through on-the-job training or apprenticeship.
Talk to a career coach at the Office of Workforce Development about apprenticeships and City partner programs.
Related occupations
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