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Boston Career Explorer

Office and Administrative Support

First-Line Supervisors of Office and Administrative Support Workers

Directly supervise and coordinate the activities of clerical and administrative support workers.

Also called: Accounting Manager, Accounts Payable Supervisor, Accounts Receivable Manager, Administrative Supervisor, Customer Service Manager, Customer Service Supervisor

Median pay in Greater Boston
$77,990
$37.50/hr
Jobs in Greater Boston
25,630
Massachusetts 2024–2034
−1.9%
3,610 openings a year
Typical U.S. entry requirement
High school diploma or equivalent
Less than 5 years of related work experience

Greater Boston: Boston-Cambridge-Newton, MA-NH metro area, May 2025. Growth and openings: Massachusetts statewide projection.

Pay range in Greater Boston

Yearly pay in Greater Boston by percentile
10th25thMedian75th90th
$52,290$63,380$77,990$96,820$112,060

10% of workers earn less than the first figure and 10% earn more than the last.

What you’d do

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

AI and this job

AI exposure: how much of this job’s work AI tools can do or help with, based on national research. It is not a forecast of job loss.

Higher exposure79 of 100

The index averages three national research measures, each shown as a percentile of all jobs:

  • AIOE 74
  • Language-model AIOE 79
  • GPTs-are-GPTs 85

Observed AI use today: Substantial (Anthropic Economic Index)

AI exposure is higher for this job, and observed AI use is substantial. AI tools can help with reviewing records and reports, checking details, and tracking deadlines. Coaching employees, handling escalated complaints, and talking through performance problems rely on people. Federal projections expect fewer supervisors as office support work shrinks, and Massachusetts is projected to lose about 1.9% of these jobs by 2034.

Likely to change

  • Reviewing records and reports for errors
  • Tracking deadlines and quality standards

Still relies on people

  • Coaching employees through difficult problems
  • Resolving escalated complaints and disputes

What federal projections say

“Demand change - share decreases as office and administrative support occupations decline, resulting in fewer first-line supervisors needed.”
BLS Employment Projections 2025–35, factors affecting this job (U.S.)

Written with AI from the data on this page. Check with a career coach before making a decision.

Next steps from here

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Training near Boston

College and school programs in the Boston metro area that lead to this job, with 2023-24 completions (IPEDS).

3 programs near Boston

Related occupations

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