Skip to content
Boston Career Explorer

Office and Administrative Support

Correspondence Clerks

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

Also called: Chargeback Specialist, Claims Correspondence Clerk, Correspondence Clerk, Correspondence Coordinator, Correspondence Representative (Correspondence Rep), Correspondent

Median pay in Greater Boston
$45,180
$21.72/hr
Jobs in Greater Boston
40
Massachusetts 2024–2034
Not published
Typical U.S. entry requirement
High school diploma or equivalent
plus Short-term on-the-job training

Greater Boston: Boston-Cambridge-Newton, MA-NH metro area, May 2025. Growth and openings: Massachusetts statewide projection.

Pay range in Greater Boston

Yearly pay in Greater Boston by percentile
10th25thMedian75th90th
$31,970$37,690$45,180$60,070$60,350

10% of workers earn less than the first figure and 10% earn more than the last.

What you’d do

  • Maintain files and control records to show correspondence activities.
  • Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
  • Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
  • Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
  • Compile data from records to prepare periodic reports.
  • Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.

AI and this job

AI exposure: how much of this job’s work AI tools can do or help with, based on national research. It is not a forecast of job loss.

Higher exposure86 of 100

The index averages three national research measures, each shown as a percentile of all jobs:

  • AIOE 78
  • Language-model AIOE 81
  • GPTs-are-GPTs 99

Observed AI use today: Substantial (Anthropic Economic Index)

AI exposure for correspondence clerks is higher, and observed AI use is substantial. AI tools can help read incoming letters, draft replies, prepare claims and invoices, and compile reports. Federal projections expect document automation and messaging tools to reduce the number of these jobs. Tracking down records and deciding how to handle unusual complaints rely more on people.

Likely to change

  • Drafting replies and billing documents
  • Reading and sorting incoming correspondence

Still relies on people

  • Deciding how to handle tricky complaints
  • Chasing down records for specific problems

What federal projections say

“Productivity change - share decreases as increasingly capable document automation and virtual messaging systems increase the productivity of these workers.”
BLS Employment Projections 2025–35, factors affecting this job (U.S.)

Written with AI from the data on this page. Check with a career coach before making a decision.

Next steps from here

Related jobs that build on what you already do.

  • Weighers, Measurers, Checkers, and Samplers, Recordkeeping

    Your filing and record skills carry over directly. This job pays slightly more, is projected to grow, and has lower AI exposure.

    Pay difference
    +$2,570 median
    AI exposure
    Moderate
    MA growth
    +9.1%
    To get started
    High school diploma or equivalent

  • Medical Records Specialists

    Reviewing records for completeness and accuracy builds on your work. It pays more, but needs a training program and AI tools are common in it too.

    Pay difference
    +$15,280 median
    AI exposure
    Higher
    MA growth
    +4.2%
    To get started
    Postsecondary nondegree award

  • Heavy and Tractor-Trailer Truck Drivers

    Checking documents for accuracy carries over to load paperwork. The job pays more, is projected to grow, and needs a short training program.

    Pay difference
    +$18,830 median
    AI exposure
    Lower
    MA growth
    +8.5%
    To get started
    Postsecondary nondegree award

Training near Boston

College and school programs in the Boston metro area that lead to this job, with 2023-24 completions (IPEDS).

No college programs near Boston map to this job. Many people enter through on-the-job training or apprenticeship.

Talk to a career coach at the Office of Workforce Development about apprenticeships and City partner programs.

Related occupations

Talk to a career coach

A coach at the Office of Workforce Development can help you plan your next step, and connect you with training, apprenticeships and City partner programs that are not listed here.

Talk to a career coach