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Boston Career Explorer

Office and Administrative Support

Interviewers, Except Eligibility and Loan

Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.

Also called: Admissions Clerk, Admissions Representative, Admitting Representative, Data Collection Assistant, Interviewer, Market Research Interviewer

Median pay in Greater Boston
$50,700
$24.37/hr
Jobs in Greater Boston
2,440
Massachusetts 2024–2034
−14.0%
280 openings a year
Typical U.S. entry requirement
High school diploma or equivalent
plus Short-term on-the-job training

Greater Boston: Boston-Cambridge-Newton, MA-NH metro area, May 2025. Growth and openings: Massachusetts statewide projection.

Pay range in Greater Boston

Yearly pay in Greater Boston by percentile
10th25thMedian75th90th
$44,660$48,100$50,700$60,470$66,250

10% of workers earn less than the first figure and 10% earn more than the last.

What you’d do

  • Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
  • Identify and report problems in obtaining valid data.
  • Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
  • Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
  • Review data obtained from interview for completeness and accuracy.
  • Compile, record, and code results or data from interview or survey, using computer or specified form.

AI and this job

AI exposure: how much of this job’s work AI tools can do or help with, based on national research. It is not a forecast of job loss.

Higher exposure83 of 100

The index averages three national research measures, each shown as a percentile of all jobs:

  • AIOE 86
  • Language-model AIOE 93
  • GPTs-are-GPTs 69

Observed AI use today: Substantial (Anthropic Economic Index)

AI exposure for this job is higher, and AI tools are already used substantially for tasks like it. Digital data collection and software can ask standard questions and check forms for completeness. Federal projections say fewer interviewers will be needed, leaving the more complex, nuanced work to people. Massachusetts jobs are projected to shrink 14.0% from 2024 to 2034.

Likely to change

  • Asking standard questions and recording answers
  • Checking forms for completeness and accuracy

Still relies on people

  • Handling complex or sensitive conversations
  • Spotting and solving data problems

What federal projections say

“Productivity change - share decreases as digital data collection allows fewer interviewers to focus on more complex and nuanced tasks.”
BLS Employment Projections 2025–35, factors affecting this job (U.S.)

Written with AI from the data on this page. Check with a career coach before making a decision.

Next steps from here

Related jobs that build on what you already do.

  • Medical Assistants

    Interviewing people and recording accurate information carry over. This job has lower AI exposure and 9.0% projected growth, and it typically requires a postsecondary nondegree award.

    Pay difference
    +$40 median
    AI exposure
    Moderate
    MA growth
    +9.0%
    To get started
    Postsecondary nondegree award

  • Ophthalmic Medical Technicians

    Taking and documenting patient histories builds on your interviewing skills. The move offers a similar median pay ($52,670) and 14.5% projected growth, and typically requires a postsecondary nondegree award.

    Pay difference
    +$1,970 median
    AI exposure
    Moderate
    MA growth
    +14.5%
    To get started
    Postsecondary nondegree award

  • Community Health Workers

    Talking with people and gathering information carry over. This job offers higher median pay ($56,920), 9.5% projected growth, and a high school diploma is typically enough.

    Pay difference
    +$6,220 median
    AI exposure
    Moderate
    MA growth
    +9.5%
    To get started
    High school diploma or equivalent

Training near Boston

College and school programs in the Boston metro area that lead to this job, with 2023-24 completions (IPEDS).

No college programs near Boston map to this job. Many people enter through on-the-job training or apprenticeship.

Talk to a career coach at the Office of Workforce Development about apprenticeships and City partner programs.

Related occupations

Talk to a career coach

A coach at the Office of Workforce Development can help you plan your next step, and connect you with training, apprenticeships and City partner programs that are not listed here.

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