Office and Administrative Support
Reservation and Transportation Ticket Agents and Travel Clerks
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
Also called: Airline Ticket Agent, Airport Sales Agent, Baggage Service Agent, Corporate Travel Agent, Reservation Agent, Reservationist
- Median pay in Greater Boston
- $44,230
- $21.26/hr
- Jobs in Greater Boston
- 1,470
- Massachusetts 2024–2034
- +4.0%
- 140 openings a year
- Typical U.S. entry requirement
- High school diploma or equivalent
- plus Short-term on-the-job training
Greater Boston: Boston-Cambridge-Newton, MA-NH metro area, May 2025. Growth and openings: Massachusetts statewide projection.
Pay range in Greater Boston
| 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|
| $40,750 | $40,830 | $44,230 | $47,200 | $62,090 |
10% of workers earn less than the first figure and 10% earn more than the last.
What you’d do
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
- Confer with customers to determine their service requirements and travel preferences.
- Prepare customer invoices and accept payment.
- Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
- Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
- Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
AI and this job
AI exposure: how much of this job’s work AI tools can do or help with, based on national research. It is not a forecast of job loss.
Moderate exposure65 of 100
The index averages three national research measures, each shown as a percentile of all jobs:
- AIOE 53
- Language-model AIOE 57
- GPTs-are-GPTs 85
Observed AI use today: Substantial (Anthropic Economic Index)
AI exposure for this job is moderate, and observed AI use is already substantial. AI tools can help with tasks like checking space on a travel date, making and confirming bookings, answering schedule questions, and preparing invoices. Talking with customers about what they need, and sorting out unusual requests, still relies on people.
Likely to change
- Booking and confirming reservations
- Checking space and answering schedule questions
Still relies on people
- Talking through customers' travel needs and preferences
- Explaining policies and handling unusual requests
Written with AI from the data on this page. Check with a career coach before making a decision.
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Training near Boston
College and school programs in the Boston metro area that lead to this job, with 2023-24 completions (IPEDS).
No college programs near Boston map to this job. Many people enter through on-the-job training or apprenticeship.
Talk to a career coach at the Office of Workforce Development about apprenticeships and City partner programs.
Related occupations
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