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Boston Career Explorer

Office and Administrative Support

Tellers

Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.

Also called: Account Representative, Bank Teller, Branch Operations Specialist, Customer Relationship Specialist, Customer Service Associate (CSA), Financial Services Representative (FSR)

Median pay in Greater Boston
$47,520
$22.85/hr
Jobs in Greater Boston
4,820
Massachusetts 2024–2034
−19.1%
520 openings a year
Typical U.S. entry requirement
High school diploma or equivalent
plus Short-term on-the-job training

Greater Boston: Boston-Cambridge-Newton, MA-NH metro area, May 2025. Growth and openings: Massachusetts statewide projection.

Pay range in Greater Boston

Yearly pay in Greater Boston by percentile
10th25thMedian75th90th
$39,030$45,450$47,520$48,700$55,730

10% of workers earn less than the first figure and 10% earn more than the last.

What you’d do

  • Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  • Monitor bank vaults to ensure cash balances are correct.
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
  • Enter customers' transactions into computers to record transactions and issue computer-generated receipts.

AI and this job

AI exposure: how much of this job’s work AI tools can do or help with, based on national research. It is not a forecast of job loss.

Moderate exposure56 of 100

The index averages three national research measures, each shown as a percentile of all jobs:

  • AIOE 58
  • Language-model AIOE 57
  • GPTs-are-GPTs 54

Observed AI use today: Some (Anthropic Economic Index)

AI exposure for tellers is moderate, and observed AI use is only some so far. AI tools can help with counting, balancing drawers, checking amounts, and keeping records. They do less with handling physical cash and coin, watching the vault, and checking signatures at the counter. Massachusetts is projected to have fewer teller jobs over the next decade, so it helps to build skills that can move to other work.

Likely to change

  • Balancing drawers and daily totals
  • Checking deposit amounts and slips

Still relies on people

  • Handling cash and coin at the counter
  • Verifying signatures and monitoring the vault

Written with AI from the data on this page. Check with a career coach before making a decision.

Next steps from here

Related jobs that build on what you already do.

  • Weighers, Measurers, Checkers, and Samplers, Recordkeeping

    Your accuracy with counting, verifying, and recordkeeping carries over. This job pays about the same, is projected to grow, and needs only short on-the-job training.

    Pay difference
    +$230 median
    AI exposure
    Moderate
    MA growth
    +9.1%
    To get started
    High school diploma or equivalent

  • Heavy and Tractor-Trailer Truck Drivers

    Checking paperwork for accuracy carries over to checking load documents. The job pays more, is projected to grow, and needs a short training program.

    Pay difference
    +$16,490 median
    AI exposure
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    MA growth
    +8.5%
    To get started
    Postsecondary nondegree award

  • Medical Assistants

    Careful recordkeeping and working directly with the public carry over. This healthcare job is projected to grow and pays a bit more, but needs a training program first.

    Pay difference
    +$3,220 median
    AI exposure
    Moderate
    MA growth
    +9.0%
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    Postsecondary nondegree award

Training near Boston

College and school programs in the Boston metro area that lead to this job, with 2023-24 completions (IPEDS).

No college programs near Boston map to this job. Many people enter through on-the-job training or apprenticeship.

Talk to a career coach at the Office of Workforce Development about apprenticeships and City partner programs.

Related occupations

Talk to a career coach

A coach at the Office of Workforce Development can help you plan your next step, and connect you with training, apprenticeships and City partner programs that are not listed here.

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