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Boston Career Explorer

Office and Administrative Support

New Accounts Clerks

Interview persons desiring to open accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing applications.

Also called: Banking Services Representative, Customer Service Specialist, Financial Service Representative, Financial Services Representative, Member Service Representative, New Accounts Clerk

Median pay in Greater Boston
$50,090
$24.08/hr
Jobs in Greater Boston
140
Massachusetts 2024–2034
−11.1%
0 openings a year
Typical U.S. entry requirement
High school diploma or equivalent
plus Moderate-term on-the-job training

Greater Boston: Boston-Cambridge-Newton, MA-NH metro area, May 2025. Growth and openings: Massachusetts statewide projection.

Pay range in Greater Boston

Yearly pay in Greater Boston by percentile
10th25thMedian75th90th
$39,160$48,170$50,090$55,230$58,440

10% of workers earn less than the first figure and 10% earn more than the last.

What you’d do

  • Perform teller duties as required.
  • Compile information about new accounts, enter account information into computers, and file related forms or other documents.
  • Collect and record customer deposits and fees and issue receipts, using computers.
  • Inform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit.
  • Answer customers' questions and explain available services, such as deposit accounts, bonds, and securities.
  • Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.

AI and this job

AI exposure: how much of this job’s work AI tools can do or help with, based on national research. It is not a forecast of job loss.

Higher exposure85 of 100

The index averages three national research measures, each shown as a percentile of all jobs:

  • AIOE 80
  • Language-model AIOE 82
  • GPTs-are-GPTs 93

Observed AI use today: Little or none (Anthropic Economic Index)

New accounts clerks have higher AI exposure, but observed AI use in this job is little or none so far. Tasks like entering account details, filing forms, and recording deposits are the kind of computer work AI tools can help with. Federal projections say more customers are opening accounts online or on mobile apps, and Massachusetts expects this job to shrink by 11.1% from 2024 to 2034.

Likely to change

  • Entering new account information
  • Compiling and filing account forms

Still relies on people

  • Answering customers' questions face to face
  • Explaining accounts and services to new customers

What federal projections say

“Productivity change - share decreases as bank customers increasingly use online and mobile tools to open bank accounts, reducing the need for these workers.”
BLS Employment Projections 2025–35, factors affecting this job (U.S.)

Written with AI from the data on this page. Check with a career coach before making a decision.

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Training near Boston

College and school programs in the Boston metro area that lead to this job, with 2023-24 completions (IPEDS).

No college programs near Boston map to this job. Many people enter through on-the-job training or apprenticeship.

Talk to a career coach at the Office of Workforce Development about apprenticeships and City partner programs.

Related occupations

Talk to a career coach

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