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Boston Career Explorer

Transportation and Material Moving

Passenger Attendants

Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

Also called: Attendant, Bus Aide, Bus Assistant, Bus Attendant, Bus Monitor, Cabin Attendant

Compare with my current job (Concierges)
Median pay in Greater Boston
$43,350
$20.84/hr
Jobs in Greater Boston
1,150
Massachusetts 2024–2034
+6.6%
160 openings a year
Typical U.S. entry requirement
High school diploma or equivalent
plus Short-term on-the-job training

Greater Boston: Boston-Cambridge-Newton, MA-NH metro area, May 2025. Growth and openings: Massachusetts statewide projection.

Pay range in Greater Boston

Yearly pay in Greater Boston by percentile
10th25thMedian75th90th
$35,200$37,470$43,350$45,290$45,310

10% of workers earn less than the first figure and 10% earn more than the last.

What you’d do

  • Perform equipment safety checks prior to departure.
  • Explain and demonstrate safety procedures and safety equipment use.
  • Signal transportation operators to stop or to proceed.
  • Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
  • Respond to passengers' questions, requests, or complaints.
  • Determine or facilitate seating arrangements.

AI and this job

AI exposure: how much of this job’s work AI tools can do or help with, based on national research. It is not a forecast of job loss.

Moderate exposure37 of 100

The index averages three national research measures, each shown as a percentile of all jobs:

  • AIOE 37
  • Language-model AIOE 44
  • GPTs-are-GPTs 29

Observed AI use today: Some (Anthropic Economic Index)

Passenger Attendants have moderate AI exposure, and observed AI use is at the "some" level. AI tools could help answer routine travel questions or support checklists. Safety demonstrations, securing passengers, and helping people in person still rely on you, and many travelers want a real person nearby.

Likely to change

  • Answering routine travel questions
  • Tracking safety checklists and trip information

Still relies on people

  • Securing passengers and wheelchairs safely
  • Calming and helping upset or confused travelers

Written with AI from the data on this page. Check with a career coach before making a decision.

Next steps from here

Related jobs that build on what you already do.

  • Bus Drivers, Transit and Intercity

    Passenger safety and travel knowledge carry over. Bus drivers earn a Boston median of $70,120 with moderate on-the-job training and 9.3% projected growth.

    Pay difference
    +$26,770 median
    AI exposure
    Lower
    MA growth
    +9.3%
    To get started
    High school diploma or equivalent

  • Nursing Assistants

    Helping people move safely and answering their calls for help carry over. A postsecondary award is typical, and Boston median pay is $47,590.

    Pay difference
    +$4,240 median
    AI exposure
    Lower
    MA growth
    +3.7%
    To get started
    Postsecondary nondegree award

  • Exercise Trainers and Group Fitness Instructors

    Explaining and demonstrating safety steps and guiding groups carry over. This job has short-term on-the-job training, 14.0% projected growth, and $65,190 median pay.

    Pay difference
    +$21,840 median
    AI exposure
    Lower
    MA growth
    +14.0%
    To get started
    High school diploma or equivalent

Training near Boston

College and school programs in the Boston metro area that lead to this job, with 2023-24 completions (IPEDS).

No college programs near Boston map to this job. Many people enter through on-the-job training or apprenticeship.

Talk to a career coach at the Office of Workforce Development about apprenticeships and City partner programs.

Related occupations

Talk to a career coach

A coach at the Office of Workforce Development can help you plan your next step, and connect you with training, apprenticeships and City partner programs that are not listed here.

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