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Boston Career Explorer

Personal Care and Service

Concierges

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

Also called: Activities Concierge, Chef Concierge, Club Concierge, Concierge, Conference Concierge, Front Desk Agent

Median pay in Greater Boston
$40,670
$19.56/hr
Jobs in Greater Boston
Not published
Massachusetts 2024–2034
−0.7%
200 openings a year
Typical U.S. entry requirement
High school diploma or equivalent
plus Moderate-term on-the-job training

Greater Boston: Boston-Cambridge-Newton, MA-NH metro area, May 2025. Growth and openings: Massachusetts statewide projection.

Pay range in Greater Boston

Yearly pay in Greater Boston by percentile
10th25thMedian75th90th
$37,710$38,060$40,670$48,980$61,830

10% of workers earn less than the first figure and 10% earn more than the last.

What you’d do

  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide directions to guests.
  • Order flowers for guests.
  • Make travel arrangements for sightseeing or other tours.
  • Pick up and deliver items or run errands for guests.

AI and this job

AI exposure: how much of this job’s work AI tools can do or help with, based on national research. It is not a forecast of job loss.

Higher exposure81 of 100

The index averages three national research measures, each shown as a percentile of all jobs:

  • AIOE 68
  • Language-model AIOE 77
  • GPTs-are-GPTs 98

Observed AI use today: Substantial (Anthropic Economic Index)

Concierges have higher AI exposure, and observed AI use is substantial. AI tools can already help with answering questions about local places, making reservations, giving directions, and planning tours. The person-to-person parts of the job, like welcoming guests and handling special requests, rely on people. Massachusetts job openings are projected to shrink slightly (-0.7%) from 2024 to 2034.

Likely to change

  • Looking up local dining and event info
  • Booking reservations and tour arrangements

Still relies on people

  • Welcoming and helping guests in person
  • Personal advice and special requests

Written with AI from the data on this page. Check with a career coach before making a decision.

Next steps from here

Related jobs that build on what you already do.

  • First-Line Supervisors of Personal Service Workers

    Your guest-service experience carries over to leading and training service staff. It pays more ($53,740) and is projected to grow 7.1% in Massachusetts.

    Pay difference
    +$13,070 median
    AI exposure
    Moderate
    MA growth
    +7.1%
    To get started
    High school diploma or equivalent

  • Flight Attendants

    Helping and informing travelers carries over to this job. It pays about $61,510 in Boston, has lower AI exposure, and is projected to grow 10.2%.

    Pay difference
    +$20,840 median
    AI exposure
    Lower
    MA growth
    +10.2%
    To get started
    High school diploma or equivalent

  • Passenger Attendants

    Your skill at assisting and informing travelers fits this job, which adds safety demonstrations. It has lower AI exposure and 6.6% projected growth.

    Pay difference
    +$2,680 median
    AI exposure
    Moderate
    MA growth
    +6.6%
    To get started
    High school diploma or equivalent

Training near Boston

College and school programs in the Boston metro area that lead to this job, with 2023-24 completions (IPEDS).

No college programs near Boston map to this job. Many people enter through on-the-job training or apprenticeship.

Talk to a career coach at the Office of Workforce Development about apprenticeships and City partner programs.

Related occupations

Talk to a career coach

A coach at the Office of Workforce Development can help you plan your next step, and connect you with training, apprenticeships and City partner programs that are not listed here.

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