Personal Care and Service
First-Line Supervisors of Personal Service Workers
Supervise and coordinate activities of personal service workers.
Also called: Adult Family Home Program Manager, Aquatics Supervisor, Bar and Restaurant Manager, Clinical Care Coordinator, Clinical Coordinator, Clinical Services Program Manager
- Median pay in Greater Boston
- $53,740
- $25.84/hr
- Jobs in Greater Boston
- 1,340
- Massachusetts 2024–2034
- +7.1%
- 330 openings a year
- Typical U.S. entry requirement
- High school diploma or equivalent
- Less than 5 years of related work experience
Greater Boston: Boston-Cambridge-Newton, MA-NH metro area, May 2025. Growth and openings: Massachusetts statewide projection.
Pay range in Greater Boston
| 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|
| $37,010 | $45,220 | $53,740 | $72,520 | $83,370 |
10% of workers earn less than the first figure and 10% earn more than the last.
What you’d do
- Train workers in proper operational procedures and functions and explain company policies.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Recruit and hire staff members.
- Resolve customer complaints regarding worker performance or services rendered.
- Take disciplinary action to address performance problems.
AI and this job
AI exposure: how much of this job’s work AI tools can do or help with, based on national research. It is not a forecast of job loss.
Moderate exposure59 of 100
The index averages three national research measures, each shown as a percentile of all jobs:
- AIOE 57
- Language-model AIOE 63
- GPTs-are-GPTs 58
Observed AI use today: Some (Anthropic Economic Index)
AI exposure for this job is moderate, and observed AI use is some. AI tools can help with scheduling, drafting training materials, and sorting job applicants. Hiring decisions, coaching staff, and handling upset customers rely on people skills.
Likely to change
- Creating work schedules
- Screening and organizing job applicants
Still relies on people
- Coaching and training staff in person
- Resolving customer complaints with care
Written with AI from the data on this page. Check with a career coach before making a decision.
Next steps from here
Related jobs that build on what you already do.
First-Line Supervisors of Housekeeping and Janitorial Workers
Supervising service workers, training them, and scheduling carry over. Pay is $61,390, higher than now, and AI exposure is lower.
- Pay difference
- +$7,650 median
- AI exposure
- Moderate
- MA growth
- +3.8%
- To get started
- High school diploma or equivalent
First-Line Supervisors of Construction Trades and Extraction Workers
Leading crews, scheduling, and training skills carry over. Pay is $99,890, with 7.9% projected growth and lower AI exposure.
- Pay difference
- +$46,150 median
- AI exposure
- Moderate
- MA growth
- +7.9%
- To get started
- High school diploma or equivalent
First-Line Supervisors of Mechanics, Installers, and Repairers
Supervising, training, and safety coaching carry over. Pay is $94,970, and AI exposure is lower than in your current job.
- Pay difference
- +$41,230 median
- AI exposure
- Moderate
- MA growth
- +5.1%
- To get started
- High school diploma or equivalent
Training near Boston
College and school programs in the Boston metro area that lead to this job, with 2023-24 completions (IPEDS).
No college programs near Boston map to this job. Many people enter through on-the-job training or apprenticeship.
Talk to a career coach at the Office of Workforce Development about apprenticeships and City partner programs.
Related occupations
- First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
- First-Line Supervisors of Housekeeping and Janitorial Workers
- First-Line Supervisors of Office and Administrative Support Workers
- First-Line Supervisors of Food Preparation and Serving Workers
- First-Line Supervisors of Non-Retail Sales Workers
- First-Line Supervisors of Mechanics, Installers, and Repairers
- First-Line Supervisors of Security Workers
- First-Line Supervisors of Retail Sales Workers
- Medical and Health Services Managers
- Social and Community Service Managers
Talk to a career coach
A coach at the Office of Workforce Development can help you plan your next step, and connect you with training, apprenticeships and City partner programs that are not listed here.
Talk to a career coach